Tickets
Ticketing guidance
Tickets are sold through the ticketing partner named on each event page. This site publishes the programme and sends you to that partner — it never takes payment.
Buying
Three steps from page to door
Step 01
Choose the city and the event
Event pages carry the venue, the date, the price range and the partner selling that event. If any of those is missing, the event is not on sale.
Step 02
Pay on the partner's platform
The booking, the card payment and the confirmation email all happen on the partner's site. You leave this site at that point.
Step 03
Enter with the e-ticket
The partner issues an electronic ticket after successful payment. It is scanned at the venue; printed copies are accepted where the venue supports them.
Who does what
Responsibility, in one table
| Programme & production | Parallax Soho Limited — planning, production, artist coordination and venue arrangements. |
|---|---|
| Ticket sales & payment | The ticketing partner named on the event page. Payment is taken on their platform. |
| E-ticket issue & scanning | The partner issues the ticket; the venue scans it at the door. |
| Changes & refunds | Handled by the partner under their published terms. We confirm the partner name before on-sale. |
| Access requests | The venue's box office, with our team assisting on routing and timing. |
| Anything on this website | Us. Write to info@parallaxsoho.org. |
No ticketing partner is named on this site until an event is confirmed. Where no partner is named, there is nothing on sale.
Changes, refunds and cancellations
Because payment is taken by the ticketing partner, the refund route runs through them. That is not a way of avoiding the question — it is where your money actually is.
- You change your mind. Whether a ticket can be exchanged or refunded depends on the partner's terms and on how close the event is. Check their terms before paying.
- The event moves. If a date or venue changes, ticket holders are contacted by the partner first. Where a change makes the ticket unusable, the partner's policy governs the refund.
- The event is cancelled. Face value is refunded through the partner. Booking fees follow their terms.
- You bought from a reseller. We cannot verify or refund tickets bought anywhere other than the partner named on the event page.
Accessibility
Access requirements are specific to each venue: step-free routes, companion tickets, accessible toilets, and where a relaxed performance is planned.
Before you buy, tell us the city and the event and we will connect you with the venue's access contact, so the arrangement is agreed with the people who run the building rather than promised on their behalf.
E-tickets and entry
Electronic tickets are issued after payment and are tied to the booking. Bring the same device or a printed copy, arrive before the door time published with the event, and expect a bag check where the venue requires one. Tickets are not transferable unless the partner's terms say so.
What we never ask for
- Card details on this website — there is no checkout here.
- Payment by bank transfer to an account sent by email.
- Ticket "fees" paid to a third party to release a held booking.
If you receive a message asking for any of the above in our name, forward it to info@parallaxsoho.org and do not pay.
Questions
Ticket questions we get most
Where do I buy tickets?
Who do I contact about a refund?
Can I buy at the venue on the night?
In practice
From the box office to the door
Still unsure about a booking route?
Tell us the city and the event; we will confirm which partner is selling it and who handles changes.